Shipping policy

 

Tiny Tokyo – Shipping Policy

Thank you for shopping with Tiny Tokyo! We’re dedicated to delivering your items quickly, safely, and affordably. Please review the shipping information below before placing your order.

Order Processing Time

  • All orders are processed within 1–3 business days.

  • Orders are not processed, shipped, or delivered on weekends or holidays.

  • If we experience a high volume of orders or delays, processing times may be extended. We will notify you via email if there is a significant delay.

Shipping Rates & Delivery Estimates

Shipping charges are calculated at checkout based on your location and selected shipping method.

Estimated delivery times:

  • 3–7 business days

Delivery delays can occasionally occur due to weather, or carrier disruptions.

Shipping Carriers

The carrier for your order will be automatically selected based on your location and the service level you choose.

Order Tracking

Once your order ships, you will receive an email with your tracking number. 

International Shipping & Customs Fees

Currently Tiny Tokyo ships only within Sri Lanka.

Lost, Damaged, or Stolen Packages

Tiny Tokyo is not responsible for packages that are lost, damaged, or stolen after they have been marked as delivered by the carrier.
If your package is lost or arrives damaged:

  1. Contact the shipping carrier to start a claim.

  2. Email us at tinytokyosl@gmail.com and we’ll help guide you through next steps.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.
If a package is returned due to an incorrect address:

  • We can reship it once the correct address is provided.

  • Additional shipping charges may apply.

Returns & Exchanges

For details about returns, refunds, and exchanges, please see our Return Policy.

Contact Us

If you have any questions about your order or this Shipping Policy, please contact us at:

Email: tinytokyosl@gmail.com

Whatsapp: +94 77 810 8284